General Questions
  1. What is your minimum order?

    500 pieces is our minimum order.

  2. What methods of payment do you accept?

    We accept check, wire, counter deposit (Bank of America) or credit card. If you pay with a credit card there is a 3.5% processing fee.

  3. How long does it take to print and mail my letters?

    Once your design is completed, letters will be printed and mailed within a few days.
    Regular Mail is delivered by the post office in 5-14 days. First Class Mail is delivered in 2-3 days.
    Note that travel times for mail does vary. Please contact a customer service representative to assist in your planning process.

  4. How does mail merge work?

    Mail is proven to work better when you personalize your piece. Instead of saying “Dear Sir”, you can say “Dear John” using mail merge. But there is much, much more.

    • If you know their favorite brand, you can CHANGE that brand FOR EVERY CUSTOMER.
    • You can use different account numbers, balances or calculated data, like different payment amounts.
    • You can use different dates, times, locations, names, places etc.
    • You can use different phone numbers and extensions for your different sales people or for tracking.
    • You can refer to the client personally again and again in your letter.
    • You can change each letter to test the difference in your response rate.
    • You can make different offers to see which works better.

    You can merge any data in your mailing list into your mail piece. So you could assign a different account number to each person on your list, or a different time, date, special offer etc. As long as it’s in your mailing list you can merge the information.

    Mail merge is extraordinarily powerful. It will increase your response and make your mailing more profitable. Mail merge IS available on the front or back of your letter.

  5. Do I have to know how mail merge works in Word?

    No. All you do is decide what information you want to merge into the letter. As long as the information is in your mailing list or can be added to your mailing list it can be merged into the document. We will do it for you.

  6. Is there a charge for mail merge?

    There is no charge for using mail merge.

  7. How much does it cost to mail letters?

    For full Pricing details click Pricing. For the cost of Mailing Lists check Mailing Lists.

  8. How do I get started?

    Call 949-777-5566 to place an order. If you already have your mailing list and letter copy email us now to start an order.

Mailing Services
  1. What is included in your mailing service?

    Our prices and mailing services include postage, 1 sided full color printing (4/0) 8.5 x 11, standard letter art, variable data printing, CASS & NCOA services, duplicate removal, folding, inserting, B&W envelope inkjetting and Post Office delivery.

  2. Where are my letters mailed from?

    We offer two different services to get your mail there faster. Mail is either sent from the main bulk mail post office in Santa Ana California or Dallas Texas or depending on the quantity it is shipped directly to the local post office serving your area. This will get your standard mail delivered almost as fast as First Class mail.

  3. How long until my mail gets delivered?

    Delivery times vary. First class mail is delivered in 1-3 days after the job is delivered to the postal service. Our priority standard mail is delivered in 5-7 days. Regular standard mail is delivered in 7-21 days.

  4. How do I know my letters are mailed?

    Ask about USPS tracking on your jobs as this offers the best verification. Each piece of mail is scanned as it is delivered. You will receive scan reports directly from the United States Postal Service. You will know exactly when your mail is delivered.

  5. What kind of mailing list can I get?

    Mailing lists are available in a very wide variety. You can get lists by zip cods, cities, states, etc. in almost any category. From home owners, to residents, business owners, new movers or new businesses, to people with children or even animals, almost any list is available. Think about who your best prospect is and then just let us know what you are looking for. We will get the perfect list for you. See Mailing Lists for information on types and costs of mailing lists.

  6. Do you clean my mailing list for delivery?

    Yes. Your list will be CASS (9-digit zip code) and Delivery Point Verification certified. We will also sort it for duplications and addresses that are not deliverable.

  7. What file format do you need my mailing list in?

    Excel is our preferred format for accepting mailing lists. But we can work with many different database files types including DBase and comma delimited. Please call to check on your specific mailing list format.

    Here is a sample of what your mailing list may look like. Each merge field MUST be in it’s own column.

    First Name Last Name Address City State Zip Code Payment Date
    Mary Smith 123 Sample St Anywhere VA 22205 $567.45 1/25/2007
    Fred Jones 121 Sample St Anywhere CA 78960 $876.59 2/15/2006
    John Brown 151 Sample St Anywhere NY 01378 $1,256.47 12/19/2002
Printing Questions
  1. How good is the print quality?

    All printing is photo ink jet quality. You get crisp, clear printing.

  2. Can I print on the back of my letter?

    Yes. There is a small charge, call for an estimate.

  3. How does mail merge work?

    Mail is proven to work better when you personalize your piece. Instead of saying “Dear Sir”, you can say “Dear John” using mail merge. But there is much, much more.

    • If you know their favorite brand, you can CHANGE that brand FOR EVERY CUSTOMER.
    • You can use different account numbers, balances or calculated data, like different payment amounts.
    • You can use different dates, times, locations, names, places etc.
    • You can use different phone numbers and extensions for your different sales people or for tracking.
    • You can refer to the client personally again and again in your letter.
    • You can change each letter to test the difference in your response rate.
    • You can make different offers to see which works better.

    You can merge any data in your mailing list into your mail piece. So you could assign a different account number to each person on your list, or a different time, date, special offer etc. As long as it’s in your mailing list you can merge the information.

    Mail merge is extraordinarily powerful. It will increase your response and make your mailing more profitable. Mail merge IS available on the front or back of your letter.

  4. Can I include a color photo or logo?

    Yes on the letter. Full color is included in your price.

    Note also that black and white printing may give you a better response. It depends on your products, services and target audience. Call for details.

  5. Can I just have you print the letters and send them to me?

    No. Our streamlined production process doesn’t allow for shipping.

  6. What is your turn around time?

    Once your design is completed, letters will be printed and mailed within a few days.

    Regular Mail is delivered and in homes by the post office in 5-14 days. First Class Mail is delivered and in homes in 2-3 days.

    Note that travel times for mail does vary. Please contact a customer service representative to assist in your planning process.

Design Questions
  1. Can I design my own letter?

    Yes. It’s easy using Microsoft Word. Just write your letter and decide what information you want to merge into it. We will take care of the final letter setup and actual mail merge. Remember you can merge any data that you have in your mailing list into your letter.

  2. Can you help me design my letter?

    Yes. 30 minutes of setup time is included in our flat rate pricing. Extra graphic design and programming costs are additional.

  3. Can you help me to write my letter?

    Yes. We have professional copy writers on staff if you need assistance for just $89 per hour. You want to be very careful when you write your letter. Make sure it is very easy to read and understand. Use simple, everyday language with short sentences and paragraphs.

    Use a simple, clean layout. Don’t forget that a good headline and subheadings will grab attention, draw in the reader and help them to understand your letter. Always make a specific offer that they can respond to and make sure to tell them exactly what you want them to do (call now).

    Remember the power of mail merge – the more personalized your letter is, the higher response you will get. You can merge any data, any place in your letter. Use mail merge to increase your response rate. Full color will also increase your response rate.

  4. Can you help me to create a logo?

    Yes. Our professional graphic designers can help with all of your design needs. Help is available for an additional cost.

  5. What color paper can I use?

    White paper only.

  6. What kind of envelopes do you use?

    We use white #10 business envelopes.

  7. Can I print on the back of my letter?

    Yes there is a small additional charge. You can also use variable data fields on the back side for no extra charge. Call for a quote.

  8. Can I use multiple pages?

    No. Our process only works with a single page printed either one or two sided.